Casino Adrenaline
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Checks explained

Casino Adrenaline: Show us who you are and your withdrawals clear

Every licensed operator has to confirm who is playing, and our team finishes the review within 24 hours.

Send my documents
Before you cash out

Get your payout moving sooner

Read this before your first cash-out, so nothing stalls the payment.

Who checks

Casino Adrenaline N.V.

Under which license

Gaming Control Board Curaçao, OGL/2012/6800/957

How long

24 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+
A pass on the first try
1

One button per document

Sign in and head to the section for documents, where each item waits with its own upload button. You will see straight away if a file has already been accepted.

2

All four corners in frame

Photograph or scan the whole document, all four corners visible and no glare across the face. Check that the expiry date is still in the future before you send it.

3

A paper trail with your address

A bill or bank letter with your name and home address, dated recent enough for staff to accept it. Screenshots of an app screen usually get sent back, so use the full page.

4

Before and after the review

Staff look at everything within 24 hours and e-mail you the result. Keep an eye on your inbox, because one blurry corner means a second round and a longer wait.

Four documents

What each document actually proves

Check this list while you gather the copies, so only one round is needed.

Document
Confirms
Must show
Government-issued photo ID
Your name, face and date of birth
All four corners, clear photo, valid dates
Proof of address
Where you actually live
Your name, home address, recent date
Payment method confirmation
The card or wallet is yours
Your name and the last few digits
Selfie with your ID
The person on the document is you
Face and ID readable in one frame
Four Fixes

Fix Your Upload Before You Resend

Use this when a document has bounced back and you want the next upload to clear.

A Match That Clears

Your paper shows a name or address the account does not carry, and the checker cannot tie the two together. Upload a document showing the same spelling.; Ask support to correct the account details.

Expired Photo ID

An expired card proves nothing about who you are today, which is why the reviewer has to turn it down. Apply for a renewal and upload the new card.; Check the expiry date before every upload.

The Real Thing, Accepted

A screenshot strips the security marks a reviewer looks for, leaving a file that reads as a copy, not the original. Photograph the physical document with your phone.; Upload the original image, not a saved capture.

Shoot It Flat and Still

Corners and text fall outside the frame or blur, and a reviewer cannot read enough of it to pass. Lay the document flat on a plain surface.; Hold steady and fill the frame with it.
Proof of Origin

The Paperwork Behind Your Deposits

Running a licensed casino means answering to the Gaming Control Board Curaçao, and licence OGL/2012/6800/957 obliges us to know where the money comes from. Expect this as standard practice against money laundering, not a signal that anyone suspects you.

Which of these you send depends on how you fund the account.

  • Recent bank statements
  • Payslips from your employer
  • Notices of tax assessment
  • Pension or benefit statements
  • Records of a property sale
When the Ask Lands
1

Limit Increase Review

Setting a higher deposit limit puts bigger totals through the account, and the check confirms your income keeps pace with that spending.

2

Fresh Card, Fresh Check

Any method new to the account needs its own proof, and we ask for confirmation the card or wallet is yours.

3

A Faster First Payout

Your first withdrawal is the point where the licence requires a completed check, so identity and address papers go through before anything is paid out.

Get it cleared

What Should I Do About the Check?

01They refused my ID photo, what happens now?+
Nothing is closed and you can send a replacement. Your verification e-mail at [email protected] will say which detail failed, so fix that one point, such as glare across the number, and upload again. A new look takes up to 24 hours.
02Can I upload my documents from my phone here?+
Yes, and the phone camera is usually the easiest way. Lay the document flat on a table, fill the frame with every corner and avoid your own shadow falling across it. Send the file straight from your gallery rather than a messaging app copy.
03Which regulator gives Casino Adrenaline its licence, and what is the number?+
Casino Adrenaline N.V. holds OGL/2012/6800/957, issued by the Gaming Control Board Curaçao. That regulator is the reason every player's identity is confirmed before money leaves the account. Company number 968405 is on the same Curaçao register.
04Why does the casino want to see where my money came from?+
It is a routine anti-money-laundering step the licence puts on us, not a sign that you have done anything wrong. A short document or statement showing where the funds in your account originated is normally all it takes. Expect it once, alongside the identity papers.
05Can I withdraw before the identity check is finished?+
No. The licence requires a completed check before your first withdrawal is released, so send your documents as soon as you open the account. We may also ask at registration or at your first deposit, so the check is sometimes out of the way well before you cash out.