Casino Adrenaline Contact and Support
Reach our team by live chat, e-mail or phone, every hour of every day, so help arrives within minutes.
Ways to Reach a Real Person
Need an Answer Right Now?
Best for quick questions and anything you need settled on the spot. Live chat connects you to an agent in about 3 minutes, any hour of the day.
Start ChatE-mail Support
Best for documents, screenshots and anything you want in writing. Write to [email protected] and expect a reply within about 8 hours, day or night.
Write to UsWhen It Cannot Wait
Best for urgent account or payment trouble. Call +61 2 1801 6936 (AEST) and a person picks up in roughly 1 minute, around the clock.
Call NowAustralian Players, Local Support Numbers
Nobody in Australia wants a call centre on the far side of the planet, so these are the local details.
The Night It Went Wrong
Describe what happened in your own words to the support team, adding the date, the amount and the game involved. A written record starts the clock.
Can a Supervisor Review This?
Expect a reply with the reasoning behind it rather than a copied line. Ask for it to be escalated to a supervisor if the first answer misses the point.
After Support, Not Before
Escalate to the Gaming Control Board Curaçao only after support has responded or time has run out. They hold the license and review unresolved disputes.
Choose the Desk That Handles Your Question
One address per job means your message lands with the team that can act on it immediately.
Corporate Identity and Licensing Record
The worry that nobody accountable stands behind your balance disappears here.
Hours and Typical First Replies
You will have matched your question to the channel that answers fastest.